Kfc Pizzahut Supply Chain

KFC/Pizza army hut makes readiness gains with atomise wrinkle Intelligence traffices go more agile, responsive and performance-focused Situation There are over long hundred KFC and Pizza chanty stunnedlets in Singapore, employing more or less 5,000 staff. Both brands as well support Singapore-wide delivery services. In the face of rapid telephone line growth, KFC/Pizza Hut found that their business wisdom (BI) brass was unable to cope. It fared badly when confluence corporate account requirements, benchmarking gunstock performance, and decrease the time and costs played out on day-to-day reporting across multiple business systems. We face up daily challenges in producing timely reports and complex depth psychology across our some restaurants and product lines to make informed decisions, said Mr Tan Teng Sern, arranging analyst with KFC/ Pizza Hut in Singapore. For example, day-to-day operational reporting is call for to calculate the pay to daily-rated workers like delivery staff. Using the old BI system, it could take restaurant managers hours at the end of each day to count the number of deliveries that each rider had made, resulting in restaurant managers working overtime, and riders time lag for their payment.The system was also difficult to use and rigid in design. model which could take up to a few days every month also went into generating reports to meet corporate requirements. The problem in generating timely reports also hindered KFC/ Pizza Huts ability to respond quickly to changes in the business environment. What they needed was a outcome that would let them set unalike objectives for different departments, and monitor each departments performance. Case issue Name KFC &038 Pizza Hut Overview KFC and Pizza Hut are study players in the local food and beverage market.Since establishing the first KFC outlet in Singapore in 1977, the chain has grown to over 120 outlets employing about 5,000 staff. KFC/Pizza Hut faced diffic ulties when meeting corporate reporting requirements, benchmarking store performance, and reducing the time and costs spent on reporting across multiple business systems. Products Used fly Business Intelligence better reporting and analysis across our restaurants and head offices offers considerable gains in power and leave enable our businesses to become more agile, responsive and performance-focused. Mr Tan Teng Sern clay Analyst KFC/Pizza Hut Solution KFC/Pizza Hut embarked on a search for an affordable, high-performance and favorable to maintain business intelligence and data warehousing solution. We could not afford to have a data warehouse project that would take months or years to implement, said Mr Tan. With the outgo of hundreds of users, it would have been very costly for us to adopt most of the forthcoming solutions in the market. These requirements led KFC/Pizza Hut to evaporate and its solution, Zap Business Intelligence. We chose Zap Business Intelligence bec ause it offers powerful functionality and proven scalability, and yet is tripping to install, maintain, and use, said Mr Tan. The deployment aced its test with KFC/Pizza Hut when Zap was rolled out in the production environment. Here, users wanted to incorporate other data sources to fatten the corporate data warehouse, including Pointof-Sale, Marketing, HR/Payroll, and Supply Chain Management. With Zaps help, we built the data warehouse, OLAP cubes and business analytics content for the delivery service business in 10 days.After two months of parallel run and testing, we went live with the Zap Business Intelligence in September 2009, said Mr Tan. The Zap solution supports close to 400 users, including restaurant managers, operations managers, and back office directors. It brings together key BI capabilities including dashboards, analysis, reporting, KPIs and scorecards, all in a user-friendly meshwork portal. We chose Zap Business Intelligence because it offers powerful functio nality and proven scalability, and yet is easy to install, maintain, and use, Mr Tan Teng Sern System Analyst KFC/Pizza HutBenefits Zaps Business Intelligence has resulted in many signifi empennaget benefits for KFC/Pizza Hut. up(a) reporting and analysis across our restaurants and head offices offers considerable gains in efficiency and will enable our businesses to become more agile, responsive and performance-focused, said Mr Tan. The BI system contributes to greater business agility in several ways 1) Optimizing market excrete The system allows KFC/Pizza Hut to evaluate the effectiveness of merchandise campaigns, enabling immediate adjustment of these campaigns to target them more effectively. ) Enabling strategic restaurant planning By analyzing sales and demand, KFC/Pizza Hut can conduct more effective strategic planning to open the by rights restaurant at the right location at the right time. 3) Enhancing guest service The system analyzes delivery punctuality, and corre lates it with parameters such as restaurant and rider, allowing counselling to make decisions to fine-tune operations, and improve customer service. 4) Improving sales The analysis of point-of-sale data enables KFC/Pizza Hut to measure the effectiveness of their tract deals in order to improve sales.Cost savings Mr Tan estimated that KFC/Pizza Hut will gain a return on investment from Zap Business Intelligence within 12 months, particularly in reducing the amount of staff time spent on daily reporting. The Zap solution has resulted in cost savings in several areas, including up(a) labor efficiency. With Zap, the time taken for restaurant managers to check reports has been reduced from 30 minutes to about five minutes, and while operation managers and administrators used to spend about an hour a day retrieving reports, this can now be done almost instantly.This has resulted in significant labor cost savings. other cost saving measure has been reducing the reliance on IT. Improvin g reporting and analysis across our restaurants and head offices offers considerable gains in efficiency and will enable our businesses to become more agile, responsive and performance-focused, Mr Tan Teng Sern System Analyst KFC/Pizza Hut www. zaptechnology. com 2010 Zap Technology v0510